Prices

All prices include VAT. No contract is created until we have accepted your order. In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. We will only process any such order with your explicit authority. Prices quoted are subject to stock availability.

Fraud

Like many online retailers, we have robust security measures in place to verify orders made via our website. All orders are checked as thoroughly as possible using the information provided and we have additional procedures in place to ensure our customers are protected from on-line fraud. As a result of these extra security measures, it is possible that we might need to speak to you prior to the goods being dispatched. If this affects an order you place, we'll notify you as soon as possible. We may place orders temporarily on hold if we are not able to reach you so please ensure suitable telephone number(s) are provided. We would not contact you via email in this instance.

Products

Product images, descriptions and specifications are shown for guidance only; for example cabinet/case/button colours and arrangement may vary, TV stands shown may differ from those supplied, remote control designs may vary during manufactures' production run etc. Some products may require set-up and/or assembly. Washing machines need to have transit bolts removed before installation etc

Bulk Orders

We reserve the right to not accept Bulk Orders from the trade and individual consumers.

Payment

Payment will be taken at the time the order is placed. A contract between us is not formed until we have processed the transaction and dispatched the goods. We accept payment by most major credit and debit cards and Klarna. If you experience any problems whilst making a payment please contact us immediately.

Guarantee

All products are supplied guaranteed for a minimum period of one year following the date of delivery. If you would like to extend the warranty of your product please contact a member of our sales team for a quotation, sales@premierappliances.co.uk. Products are sold for domestic use only.

Your Right To Cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. The goods must be returned in the original box and internal packaging and not have been installed.

Your Right To A Refund

You should receive a refund within 14 days of the goods being received back. A deduction can be made if the value of the goods has been reduced as a result of the customer handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.