Return Policy

Returns

If there is no fault or damage with the product but you aren’t happy with it, your return will be eligible for the below:

Up to 14 Days

• Under your statutory rights, you are entitled to a 14-day return period if you are unhappy. The product must be returned in its undamaged original packaging, you will then receive a full refund. If the item is not in it’s original packaging, a charge may be applicable. It is your responsibility to return the item to us in acceptable condition.

You can always contact us for any return queries at info@premierappliances.co.uk.

Faulty Product

We source our products directly from the manufacturers who undergo rigorous quality control. However, if you have found a fault with the product, you have a legal right to either a refund, repair or replacement. Here is what this looks like:

• If you have confirmed the fault within 30 days of delivery, just let us know and you’ll be able to return it for a full refund, repair or replacement. We will collect the item for you so there is no need to worry about any costs to you.
• If the fault has been found after 30 days, you will need to contact the manufacturer directly to resolve.

Sometimes we may put you in touch or refer you to the manufacturers where the manufacturer warranty will best cover the fault.

Damaged Product

If the product is damaged or defected upon delivery, we must be notified within 3 days as we have a limited window to make any claims against the courier. That’s why we strongly recommend unboxing and inspecting the product for any damage or defects as soon as it is received.

If the goods arrive in a damaged condition, you have the option to refuse the delivery. You need to contact Premier Appliances at the time of delivery and advise that you have refused the delivery. If you accept the delivery, you must provide us with a picture of the parcel upon delivery.

We will collect the damaged item and verify the condition, and provide you with a full refund or repair/replace the item if possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.