Under your statutory rights, you are entitled to a 14-day return period if you are unhappy. If you have not used the product, and it is returned in its undamaged original packaging, you will receive a full refund. If the item is used, or not in it’s original packaging and has been opened, the value of the product has been reduced, and so we may only be able to offer you a partial refund or charge you for the reduction in value. It is your responsibility to return the item to us in acceptable condition.