Gaining access to your property

These are some of the main reasons why deliveries don't go to plan. Think about whether any of these applies to you and if you think they do or you're not too sure, then don't hesitate to give us a call for advice.

  • Is your property above the ground floor? Our deliveries are often made by small delivery teams (to keep our prices as low as possible), so unless a lift is available we only deliver to ground-floor properties (up to 4 steps is fine). Call us to ask for advice if this isn't the case.
  • Have you ordered a large item? Appliances such as range cookers and American fridge freezers won't fit through a standard-width doorway; they typically require double doors (i.e. patio doors) for access.
  • Our delivery drivers can not alter your property to delivery any larger appliances therefore please ensure you have correctly measured before placing your order.
  • Integrated appliances are installed and connected up but we do not carry out the installation of the cupboard doors.
  • If access can not be achieved the Appliance will be delivered outside the property or an out building so you can make your own arrangements. 

If there are access difficulties which prevent our driver from delivering the goods into your property, then you can always request that we drop the items off outside, or into a garage, for you to take inside yourself at your own convenience.

Delivery Cost & Options

The couriers we use are DPD Panther, Furdeco  and Parcelforce, we also have some items that are delivered directly from the manufacturer and their chosen courier. Our courier partners will contact you the evening before/morning of your chosen delivery date to advise of a delivery window via text and/or email if provided (A.M / P.M; 3 hour slot or, for some smaller parcels, a 1 hour slot.)

How to track your delivery


Call: 0121 275 0500

Track your parcel at Example tracking number: 1234567881


Delivery is subject to stock availability, and does not include international delivery destinations or premium delivery services. We're sorry but there are some areas where we do not currently offer delivery as geographical location and carrier availability restricts the service that we offer. We do not deliver to some Scottish Highlands, the Channel Islands and Isle of Man. You will be asked to enter your postcode during ordering; this will show if there are any areas that we are currently unable to offer delivery to, there is also a postcode checker on the product page.

Refusing Delivery

It is your responsibility to check your order at the point of delivery for shortages or obvious damage and to make note of this on the carrier's consignment paperwork when you sign for them. If you are unhappy to accept the goods for any reason please refuse the delivery and contact us, as soon as possible. You must report any shortages or damage within 48hrs of taking delivery. If this is not done we are unable to assist.


Failed Deliveries

Where a pre-arranged day has been given for delivery and our nominated courier is prevented from delivering the goods due to there being no one at the address, or we are unable to make the delivery for other reasons a failed delivery charge will be applied. This also applies if you cancel a delivery after the goods have been confirmed as dispatched. 


Fraud Prevention & Security

Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address, PO Box or freight forwarding address. If this affects an order you place, we'll notify you as soon as possible. We have additional procedures in place to ensure our customers are protected from on-line fraud. You may, therefore, be contacted before your delivery date so that these checks can be fully carried out. We may place orders temporarily on hold if we are not able to reach you so please ensure suitable telephone number(s) are provided. We would not contact you via email in this instance.